DOCKBLOXX NO-HASSLE RETURN POLICY

If you are not 100% satisfied, neither are we!

At DockBloxx, we pride ourselves on our exceptionally innovative products and super customer-centric return policy. We understand that sometimes wrong sizes are ordered, a product just is not what you were expecting or simply will not work for your application. If for ANY REASON you are not completely satisfied with a DockBloxx product, return it within 30 days for a no hassle exchange or simply return your item(s) for a full refund.

If you have ordered the wrong size for your needs, simply let us know what the correct size is, and we will ship you the correct size FREE OF CHARGE. We will even pay for the freight!

(If the size you need costs more than the size you ordered, we simply ask that you to pay for the difference)

RETURN DETAILS:

• Shipping and handling fees, if applicable, are non-refundable, unless items arrive incorrect, damaged, or otherwise unacceptable due to our error.
• Return shipping will be paid by DockBloxx, even if the return is for a refund.
• If we are exchanging for a different size, a return shipping label will be provided by DockBloxx and a return label will be included in the box in which you receive the correct product. There will be a $20 shipping and handling fee. If there is a difference in price(s) for the items you need replaced, the difference will be charged or credited accordingly.
• You must follow the below return process and receive a Return Authorization Number to reference in your return.
• Returns are not accepted on any custom order items or built-to-order items unless we somehow failed to meet your specifications.

RETURN PROCESS

EXCHANGES:

1. Fill out the “Return Authorization Form” below to receive approval and a Return Authorization Number.
2. Once we receive your request, we will ship the correct items. If there is a cost discrepancy, we will email you an invoice for the difference.
3. Once you receive your new DockBloxx, simply use the enclosed pre-paid shipping label to ship us the incorrect DockBloxx.

(Note: All DockBloxx attachments are designed to be universally interchangeable with various size “Bloxx” for various size poles. If we are exchanging products due to an incorrect size order, DockBloxx will ship you only the “Bloxx” – your attachments will remain in your possession. SIMPLE!!)

REFUNDS:

1. Fill out the “Return Authorization Form” below to receive approval and a Return Authorization Number.
2. Once you receive your Return Authorization Number, simply ship the items to: DockBloxx 2349 Centennial Drive Gainesville, GA 30504 Attn: (RA # Provided to you)
3. You will receive your refund within 5 business days of receipt of returned merchandise.