FAQs - DockBloxx

FREQUENTLY ASKED QUESTIONS

You have questions? We have answers!

Have questions about DockBloxx, shipping, or returns? We’ve got you covered. Check out our FAQ section to find answers to the most common questions we receive from our customers. If you need more information, don’t hesitate to contact us!

INQUIRING MINDS WANT TO KNOW!

Q: Will DockBloxx fit on my dock?

A: Size Matters! We make DockBloxx for any size poles. If you don’t see the size you are looking for, please contact us for custom fabrication. In most cases, we do not charge for custom sizing.

Q: What if I order the wrong size?

A: It happens! If you order the wrong size, no problem! Simply visit our returns page at https://dockbloxx.com/returns/ We will advance-ship you the correct product and provide you a return label for the incorrect product(s). We even pay for the freight so you can shop DockBloxx worry-free!

Q: Will DockBloxx work on round poles?

A: We do make DockBloxx for round poles and pilings. Simply contact us support@dockbloxx.com or call us at (404) 220-9641.

We will ask that you provide a measurement of:
The Diameter of the pole (the distance from one edge of the pole to the other)
------ OR ------
The Circumference of the pole (distance around the post)

Pro-Tip:
Please send us pictures of the measurement to ensure the perfect fit! For more information on how to measure, visit our how-to page at https://dockbloxx.com/how-to/

Q: How do I Install DockBloxx?

A: DockBloxx accessories are designed for super easy installation! Each product comes with detailed instructions and all the necessary hardware. If you need additional assistance, our How-To page offers helpful installation guides and videos. Click, Watch, Install, Enjoy! https://dockbloxx.com/how-to/

Q: Does DockBloxx come in different colors?

A: DockBloxx comes in any color you want, as long as it’s Black!

Q: Can I Return or Exchange a DockBloxx product if I am not satisfied for any reason?

A: Yes! At DockBloxx, we stand behind the quality of our products and want our customers to be fully satisfied with their purchase. IF, FOR ANY REASON, YOU ARE NOT 100% SATISFIED with your DockBloxx purchase, please visit our returns page at https://dockbloxx.com/returns/ and a member of our customer satisfaction team will dive into action to make sure you receive the resolution you desire.

Q: How do I care for and maintain my DockBloxx?

A: DockBloxx are designed to be low-maintenance and extremely durable. To clean your DockBloxx products, simply use any cleaning agent, then rinse. DockBloxx are impervious to chemicals.
Pro Tip: As stewards of our waterways, please kindly use environmentally safe products.

Q: What materials are DockBloxx made from?

A: DockBloxx are made from High-Density Polyethylene (HDPE) and marine-grade 316 stainless steel hardware.

  • HDPE resists mold, mildew, and rotting.
  • HDPE plastic is easily recyclable, helping keep non-biodegradable waste out of landfills, while helping reduce plastic production by up to 50 percent!
  • HDPE replaces heavier, less-strong materials which help DockBloxx pursue sustainable and affordable manufacturing. Thanks to its rigid strength, and corrosion resistance, HDPE is the perfect combination of strength, cost-efficiency, and environmental friendliness.

Besides its use for DockBloxx, HDPE can be found in unusual places, including:

  • Wood plastic composites
  • Cutting Boards
  • Plastic surgery, specifically skeletal and facial reconstruction
  • Snowboards
  • 3-D printing filament
  • Food and beverage containers

Q: How do I become a DockBloxx Distributor or Dealer?

A: If you’re interested in becoming a DockBloxx distributor or dealer, visit our Distributor page and fill out the application form. Our team will review your application and contact you with more information about our partnership opportunities.

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